Carrier Service Factory 4 Features – Carrier Service Factory

Service Creation Environment (SCE)

Visual flow editor – design call flows by dragging and connecting function blocks, no coding required.
Rich block library – dozens of ready-to-use building blocks for routing, media, logic, data and integration.
Reusable sub-flows – build once and reuse across services; pass parameters for flexible configuration.
Variables & parameters – work with call, user and system variables to make flows dynamic.
Version history – every change is versioned; compare versions side by side and restore any earlier state with one click.
Productivity built in – undo/redo, grouping, zoom, grid snapping and in-editor help for every block.

Flexible number handling – toll-free (0800), premium-rate (0900), corporate and geographic numbers.
Time- and date-based routing – route by opening hours, holidays, calendars and time zones.
Geographic routing – route calls based on the caller's location.
Load balancing & overflow – distribute traffic across destinations and gracefully handle peaks.
Follow-me, redirect & priority ringing – reach the right person on the right device.
Allow/block lists – VIP lists, block lists and dynamic (automatic) block lists.
Caller checks – anonymous/CLIP, payphone and call-cause checks for smarter decisions.
Admission control – protect capacity with admission categories, groups and maximum call durations.

Announcements – play audio files or generate speech on the fly.
Caller input – collect digits, PINs and menu selections via DTMF.
Call recording – record calls or full sessions, including stereo recording.
Conferencing – host multi-party conferences with moderation, jingles and prompts.
Background announcements – keep callers informed while the flow works in the background.
Price announcements – transparent cost information for premium services.

Text-to-Speech – natural voices from leading providers (Google, Azure, AWS, OpenAI).
Speech-to-Text – transcribe recordings and caller speech in many languages.
Real-time speech recognition – let callers simply speak their choice, or press a key – whichever comes first.
AI assistants – describe what you want in plain language and let the built-in assistant generate the logic for you.
AI chat – a full AI assistant with saved history, right inside the platform.

HTTP & web services – connect flows to any REST/HTTP backend.
Databases & directories – query SQL databases and LDAP directories directly from a flow.
Dynamic Tables – a fast, built-in data store for lookups, with high-performance updates and concurrent editing.
Lists & lookups – phone-number lists, target lists and reusable value sets.
E-mail & file transfer – send notifications, recordings and transcriptions by e-mail or FTP.
Custom logic – add calculations and scripted logic where you need full flexibility.

Trigger API – launch outbound calls and campaigns programmatically and track their results.
Management API – manage resource data (such as tables and number lists) from your own systems.
Open standards – documented REST APIs with OpenAPI/Swagger and secure API-key management.

Real-Time Text (RTT, RFC 4103) – support for real-time text conversation alongside voice.

Customer profiles – manage many tenants on one platform, with hierarchy and inherited visibility.
Tenant isolation – per-tenant service numbers, solutions and audit logs.

AI-assisted security review – the platform is continuously reviewed for security with AI-based analysis in addition to conventional testing.
Multi-factor authentication – secure sign-in with MFA via modern identity standards (OIDC/Keycloak).
Encryption at rest – secrets and credentials are stored encrypted.
Abuse & overload protection – built-in protection against routing loops, call floods and request floods, with automatic warning e-mails when protections trigger.
Outbound request protection – safeguards against server-side request forgery (SSRF) for outbound calls.
Hardened by design – sandboxed scripting, spoof-resistant client-IP handling, fine-grained permissions and injection-hardened data handling.

Call detail records (CDRs) – complete, searchable call records.
Statistics & reports – charts, custom filters, itemized records and automatic CSV export.
Usage insights – track how numbers, blocks and resources are used over time.
Telemetry – open telemetry (OTLP) and Grafana integration for live monitoring.
Alarming & logs – alerts and detailed logs for full operational visibility.

Role & permission management – fine-grained control over who can do what.
White-label theming – per-domain logos and colors to match your brand.
Dark mode & modern UI – a fast, responsive interface built on the latest web technology.
Dashboard – call statistics and quick access at a glance.
Backup & data retention – built-in backup and configurable data-retention controls.

In-app documentation – complete, searchable documentation with an embedded AI help chat.
Curated FAQ – practical answers on routing, SIP, audio, APIs and more, in English and German.

Carrier-grade & highly available – runs across two sites for resilience.
Scalable – scales vertically and horizontally to match traffic and concurrent-call volumes.
Standard SIP – operates as a SIP back-to-back user agent (B2BUA); inbound and outbound calling.
Modern & containerized – built on the latest .NET, delivered in Docker containers on Linux; typically deployed on-premises.